English Listening B1 Episode 36 -
Fill in the Blanks Exercise
Helen: Good afternoon, sir. How can ?
Adam: Yes, hello. I'd like to change my flight .
Helen: Hmm. OK, so can you tell me the ?
Adam: Umm... I don't remember my booking number, .
Helen: OK. That's OK. Maybe just your family name then. Can you ?
Adam: Yeah, my family name is Lister.
Helen: Is that L--S-T-E-R?
Adam: That's right. Adam Lister.
Helen: OK, let me just check for you.
Adam: The airline is South African Airlines and I think the flight number is .
Helen: Great. And when are you flying?
Adam: Oh, it's next Monday, the 15th.
Helen: Ah yes, that's right, SAA 235 from Johannesburg to Cape Town at 9 am. OK.
What would you like to change?
Adam: Would it be possible to fly ?
Helen: OK, let me just check the availability. ... Ah yes.
There are flights on Thursday the 18th, but unfortunately the nine o'clock .
What about another time that day?
Adam: Is it possible to go in the morning? Are there other ?
Helen: There's another flight at 11.30. How about that?
Adam: 11.30 sounds good.
Helen: OK that's great. There's a .
It's SAA 327. Now one thing I just need to sort out with you is that your original ticket was a budget economy class ticket and...
Adam: Yes, that's right.
Helen: Well, it's the cheapest fare and unfortunately that can only be changed if .
So you'd need to get a normal economy class ticket.
Adam: Normal economy class? So does that mean I have to pay more for ?
Helen: Yes, you do.
Adam: Oh. How much more do ?
Helen: Er, let me check... Er that's 740 rand. Is that OK?
Adam: Oh that's quite a bit but... but I'll anyway.
Helen: OK. All right. Let me just print this out for you print out your .
